NorthTek, an engineering and services company based in Bahrain, has achieved the status of an approved Dell Service Provider.

 

Approved Service Providers are authorised by Dell to provide diagnostic and repair services for Dell products that fall within their warranty scope which includes their part repair and replacement, said a statement.

 

Roshan George, Commercial Director of NorthTek, said: “Dell customers can reach us by phoning Dell Technical Support (Toll Free: 80004303/02) or contacting NorthTek directly. We will provide a Dell certified technician who will be available to troubleshoot over the phone and assess the situation. If repair is in order, the customer will be asked to carry-in their device to one of the NorthTek service outlets for support.”

 

George adds: “Our associate company, Hilal Computers, has held a long-standing Premium Seller status and has just been recognised as the only Dell Titanium Partner in Bahrain.  NorthTek’s approval as Dell’s Service Provider is a testament of trust and satisfaction in the technical knowledge of our team.  

 

“NorthTek service is based on value, through innovative engineering to deliver quantifiable optimum results. NorthTek is committed to contribute to making real change by creating integrated solutions for its global clientele based in the GCC and Middle East.”

 

Currently NorthTek’s scope of operations include engineering solutions and service delivery. NorthTek will be providing Dell services including, logging calls with Dell support on behalf of a customer, providing warranty extension and ownership transfer, offering spare parts for laptop, desktop and servers, and providing free health check for Dell systems (for a limited time), the statement said. -TradeArabia News Service