Barbara Wold, author of the best selling Retail Success Guide, will lead the Middle East Council of Shopping Centres' (MECSC) popular Customer Service Workshop, to be held on November 23 and 24 in Dubai.

The internationally known speaker and authority on retail and consumer industries, will lead this two day workshop focused on ‘Excellence in Customer Service’.

The training program is part of MECSC’s ongoing efforts to develop strong professional talent in the region to meet the needs of the growing shopping malls industry.

'This is a terrific workshop which covers so many areas from how to recognize and adapt to specific customer behaviour styles to learning the techniques of dealing with difficult customers,' said Maher Al Shaer, president, MECSC.
    
'Communication is the key to success in business today. The Excellence in Customer Service Workshop will give participants the tools they need to understand different communication styles and thrive in a competitive customer-driven environment.” he added.

The workshop will be useful for all those who deal with customers on a daily basis, especially for managers and executives in Customer Service, Retail Sales, Front Desk, Shopping Centre Management, Tenant Relations and Hospitality.-TradeArabia News Service