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Tayan.. surviving in the clouds era

Staff mobile training ‘could take 4 weeks in UAE’

DUBAI, December 23, 2014

It could take up to four weeks for the average IT department in the United Arab Emirates to equip staff and get them up and running with the mobility tools and applications they need to do their jobs, a report said.

This time lag increases to eight weeks when it involves contract workers, possibly severely compromising the value employees can deliver upon entering an organisation, added the research by Vanson Bourne, commissioned by VMware , a global leader in virtualization and cloud infrastructure.

The study explores the implications this lack of mobile readiness brings across the business, as it impacts both IT departments and employees. Just 10 per cent of IT departments in the UAE, for example, believe they have all the mobile management capabilities to support staff's mobile needs, while 40 per cent cannot control access to company information from all employee mobile devices.

Exploring this further, the research questioned both IT and employees on where responsibility should lie for mobile working policies.

It found that IT departments across the UAE are undecided on the issue; only 27 per cent believe it’s their responsibility to restrict employees' access to mobile tools and applications outside of working hours, yet 40 per cent feel under pressure to do this and 52 per cent admit that it’s now become necessary.

“With the pace of business today, taking three weeks to equip staff with the tools they need to work isn’t a viable option for organisations looking to survive and thrive in the mobile cloud era,” said Sam Tayan, regional director, Mena, VMware.

“Any delay in getting employees functioning at full speed may lead to businesses handing over competitive edge to others. Organisations need to empower employees to collaborate with whoever they require, from any location, at any time, while minimizing security risks.”

Employees, meanwhile, are more decided on the issue. Fifty-four per cent do not agree that their employer should restrict access to mobile apps and tools. As it stands, the vast majority (81 per cent) state they do not yet have full access to the mobile tools needed to work as productively as they can, while almost half (43 per cent) would circumvent the IT department to obtain the mobile tools needed to get the job done – demanding greater mobile enablement from the business, rather than further restrictions.

“The phrase ‘freedom within boundaries’ has never been more appropriate as the explosion of mobile devices and applications disrupts both end-user expectations and functional structures,” continued Tayan.

“Organisations in the UAE cannot afford any ambiguity over who takes charge of mobile applications and tools in the business. Many employees now expect and require to determine how they work, so the challenge for IT is to cater to this, while also retaining adequate control over how information assets and business processes are used. This must be done centrally, in order to secure data, and not have business best practices compromised in any way.

“The good news is that technology is ready to do this today: VMware enterprise mobility solutions are helping organisations like Hertz and TUI transform how they enable users to work – providing secure, immediate access to the resources they need.  To translate this potential into reality, many more businesses will need to embrace such solutions,” he concluded.

Other key findings include:

•    IT departments cite implementing security policies to control access (83 per cent agree this is a major challenge), justifying return on investment (48 per cent) and a lack of employee trust (35 per cent) as the practical challenges they face when equipping staff with the mobile tools and applications needed.

•    Education and understanding within organisations also emerged as hurdles to overcome. Just 21 per cent of employees state their organisation's policies and processes for cloud/mobile usage make complete sense to them, possibly as a result of it being eight months since the average UAE business updated its mobile policy with staff. – TradeArabia News Service




Tags: Virtualization | VMware | Cloud | Mobile Applications |

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