Friday 29 September 2023

Ford focuses on global trends to understand how consumers
are changing and how companies must respond

Trends influencing behavioural change: Ford

DUBAI, December 16, 2018

If you had to choose would you rather your children ride in an autonomous vehicle or drive with a stranger? Sixty-seven per cent of adults would opt for the self-driving car, according to the latest Ford Trends Report.

That insight is one of many revealed in the 2019 Looking Further with Ford Trends Report. The report takes a deep look into the drivers of behavioural change, specifically uncovering the dynamic relationships consumers have with the shifting landscape of technology.

Change is not always easy – particularly when it is driven by forces outside of our control.  In a global survey of 14 countries, including Saudi Arabia and the United Arab Emirates, Ford’s research revealed that 87 per cent of adults believe technology is the biggest driver of change. While 79 per cent of adults maintain that technology is a force for good, there are large segments of the population that have significant concerns, added the report.

Some are afraid of artificial intelligence. Others fear the impact of technology on our emotional wellbeing.  
“Individually and collectively, these behavioural changes can take us from feeling helpless to feeling empowered and unleash a world of wonder, hope and progress,” said Sheryl Connelly, Ford global consumer trends and futuring manager.

“At Ford we are deeply focused on human-centric design and are committed to finding mobility solutions that help improve the lives of consumers and their communities. In the context of change, we have to protect what we consider most valuable – having a trusted relationship with our customers. So we are always deliberate and thoughtful about how we navigate change.”

Here are a few key insights from Ford’s 7th annual Trends Report:  

•    Almost half of people around the world believe that fear drives change and 7 in 10 say that they are energised by change
•    87 per cent agree that technology is the biggest driver of today’s change and almost 8 in 10 citizens believe that technology is a force for good
•    45 per cent of adults globally reported that they envy people who can disconnect from their devices
•    7 out of 10 consumers agreed that we should have a mandatory timeout from our devices  

Ford’s Trend Report serves as a blueprint for understanding how key patterns of consumer behaviour around the globe are expected to influence consumers and corporations in 2019 and beyond.

Here are the seven Trends for 2019:  

1.    The Tech Divide – Technology has a profound impact on how we connect with and see the world – more than ever before. Yet, there’s an underlying tension between those who have access and believe it’s a force for good and those who don’t have access. At Ford, technology is used to make mobility smarter, safer and more convenient for people around the world. The company is deliberate about the technology used, and educating consumers on how to use technology smartly, thoughtfully and in ways that add value to their lives. In some cities, the company leverages the work of the City Solutions team which helps residents move more freely.

2.    Digital Detox – Despite being tethered to our devices, trends show that many are increasingly aware of – and alarmed by – their device dependency and seeking ways to hold themselves accountable for the time they spend online. Ford has studied the effects of high-performance race-car driving on the brain. The company is applying data uncovered in its research of these “buzz moments” — the thrills that play a vital role in overall wellness — to better understand how to improve drivers’ experience and mindset behind the wheel.

3.    Reclaiming Control – In a world where control feels so out of grasp for many, consumers are looking for ways to reclaim agency over their lives where self-improvement is paramount. As part of Ford’s human-centered design process, empathy research is conducted to understand people’s needs and habits – including university professors, tri-athletes, and everyday layman.

The company uses this research to develop tools and vehicles, such as Ford Co-Pilot 360™, which are designed to help consumers feel more in control and less stressed when on the road.

4.    Many Faces of Me – With social media playing such a large part in consumers’ lives, today many portray various personas– from who they are in real life to how they depict themselves online, which ultimately impacts what they buy, wear and drive, as well as their technology choices.

Ford understands that a vehicle is a reflection of a driver’s sense of self and as such, the vehicles are designed to speak to an individual’s needs while reinforcing and projecting who they are. The all-new 2019 Ford Ranger gives drivers the manoeuvrability of a mid-size truck to commute to work in the city and also the ruggedness and capability to explore their adventurous side on the weekend.

5.    Life’s Work – How we perceive work has changed with many global citizens now working to live, not living to work. Companies are responding in kind: with benefits, sabbaticals and extended leave being offered, as well as opportunities for mental enrichment and more. Ford believes that talent is strengthened when people are encouraged to experience the world around them and give back to the community.

The company’s 30 under 30 program allows young employees to take paid time away from their jobs to learn about philanthropic organisations and strategise ways to connect them to future donors and volunteers, helping them to make an impact on their communities.

6.    Eco-Momentum – While changing lifelong habits can be hard, consumers overwhelmingly agree that environmental progress will depend on changes in human behaviour and many look for guidance on how and where to improve their environmental footprint. Sustainable practices are critical to the health of the environment and to Ford’s success.

We’re also focused on reducing emissions from our vehicles by doing our share to deliver on CO2 reductions consistent with the Paris Climate Accord. We already charted our course for the future to invest in 16 fully electric vehicles within a global portfolio of 40 electrified vehicles through 2022.

7.    Easy Street – The mobility journey isn’t as simple as going from point A to B; it’s about what we do with our time along the way. Americans spend more time in their cars than they receive vacation time so the ability to get things done while on the road could change the commute experience as we know it.

Ford believes that self-driving vehicles will reduce society’s pain points and expand access to transportation and goods delivery. The company is working with companies to understand how goods delivery through the use of self-driving vehicles can be improved. An example of this is a pilot program Ford is conducting with Walmart and Postmates, exploring how self-driving vehicles can complement Walmart’s home delivery offerings. – TradeArabia News Service

Tags: Ford | technology | self-driving cars | Consumer trends |

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