Senior executives from Acer said that more than 95 per cent of their customers are happy with the company's ‘total solution customer care programme’.

The package includes Acer Advantage and Collect, Repair and Return schemes, as well as 15 service centres across Europe, Middle East and Africa (EMEA) capable of handing 5,000 repairs and 18,000 calls each day.

Acer advantage is a warranty extension programme which customers can avail when purchasing any Acer product. It guarantees a ‘priority repair service’ at Acer repair centres or on a customer site.

Quicker response time and free accidental damages are other benefits which come with purchasing Acer advantage. It also guarantees customer support via telephone, fax, and e-mail for the duration of the extension.

“Acer is a very consumer focused organisation,” said Eugene Thomas, director Customer Service Division, Acer Computer ME. “Superior after sales service is what distinguishes us as a brand with great traction.”

In addition, Acer provides a pioneered ‘pick-and-drop scheme’ for notebooks and LCD monitors. Customers can have their products picked up, repaired and delivered to their door steps. This unique scheme has been recently voted best customer initiative by a leading Middle East IT magazine.

Acer advantage customers are also entitled to a 30 percent discount when purchasing a spare notebook battery.-TradeArabia News Service