Gulf Air offers more support to stranded passengers
Manama, April 18, 2010
Gulf Air has stepped up support to its passengers affected by the European airport shutdown, which has lead to the cancellation of its flights to and from London, Paris and Frankfurt.
Around 32 flights have been affected since April 15 when these airports were declared closed.
While the airline has already been providing all possible support in terms of accommodation and meals to affected passengers, it has offered a number of alternate travel options, such as free return tickets to their point of origin, full refund or rebooking tickets at no extra cost, said a spokesperson.
Besides, for those passengers stranded in transit in Bahrain, Gulf Air will also be offering a credit value equal to their original full ticket that they can use it for travel on Gulf Air services at a future date, he added.
“We have set up an emergency task force team that is personally meeting those passengers stranded in Bahrain at their hotels and explaining the options as they wait for European airspace to reopen,” stated Gulf Air CEO, Samer Majali.
“We are closely monitoring the developments and are in constant contact with the respective aviation authorities and meteorological services to respond to any developments at short notice,” he said.
The flight disruption has also impacted Gulf Air cargo; however the shipments currently on hand will be rebooked on available flights as soon as flight operations are resumed. While the airline has suspended accepting cargo to and from Europe, cargo movement to and from the rest of the Gulf Air’s network is unaffected, he added.
For more information, passengers can get in touch with Gulf Air Worldwide Contact Centre on +973 17335777 or any local number available.-TradeArabia News Service
More Travel, Tourism & Hospitality Stories
- Oman Air orders five Boeing 737-900ER jets
- Jazeera grabs key ME market share
- Etihad, US firm ink smart technology pact
- Renaissance to host 'day of discovery'
- Boeing clinches $30bn Dreamliner-10 orders
- Accor overhauls Pullman, targets 150 hotels
- Gulf Air official reappointed to key post
- Loss-making Abu Dhabi TDIC sells key project
- Crowne Plaza Jordan gets food safety certification
- Oman Air, Travelport in seat assignment deal