Gulf Air offers more support to stranded passengers

Manama, April 18, 2010

Gulf Air has stepped up support to its passengers affected by the European airport shutdown, which has lead to the cancellation of its flights to and from London, Paris and Frankfurt.

Around 32 flights have been affected since April 15 when these airports were declared closed.

While the airline has already been providing all possible support in terms of accommodation and meals to affected passengers, it has offered a number of alternate travel options, such as free return tickets to their point of origin, full refund or rebooking tickets at no extra cost, said a spokesperson.

Besides, for those passengers stranded in transit in Bahrain, Gulf Air will also be offering a credit value equal to their original full ticket that they can use it for travel on Gulf Air services at a future date, he added.

“We have set up an emergency task force team that is personally meeting those passengers stranded in Bahrain at their hotels and explaining the options as they wait for European airspace to reopen,” stated Gulf Air CEO, Samer Majali.

“We are closely monitoring the developments and are in constant contact with the respective aviation authorities and meteorological services to respond to any developments at short notice,” he said.

The flight disruption has also impacted Gulf Air cargo; however the shipments currently on hand will be rebooked on available flights as soon as flight operations are resumed. While the airline has suspended accepting cargo to and from Europe, cargo movement to and from the rest of the Gulf Air’s network is unaffected, he added.

For more information, passengers can get in touch with Gulf Air Worldwide Contact Centre on +973 17335777 or any local number available.-TradeArabia News Service

Tags: Gulf Air | Bahrain | Europe | Flights | Cancellation | ash cloud |