Ethiopian Airlines, the largest aviation group in Africa, has announced that it has been honoured with four awards at the Skytrax 2021 World Airline Awards.

 

The airline has also been placed 37th - moving seven ranks up - in the World's Top 100 Airlines for 2021 as voted by airline customers around the world.

 

Ethiopian received awards for:

- Best Airline in Africa 2021 for 4th consecutive year

- Best Business Class in Africa 2021 for 3rd consecutive year

- Best Economy Class in Africa 2021 for 3rd consecutive year

- Best Cabin Crew in Africa 2021.

 

Ethiopian Aviation Group CEO Tewolde Gebremariam said: “Keeping up with the same phase as before Covid has been a challenging task. However, we never gave up, keeping our loyalty of serving at all times to our customers, we never stopped flying. The awards we received today are proof of our consistent effort to provide our passengers with a world class service during ups and downs.

 

"As a customer-focused and market-driven airline, a Slytrax award, where winners are determined by the votes of travellers, manifests the airlines’ journey in the right direction. Thus it is with deep pleasure that we accept these awards.”

 

Skytrax CEO Edward Plaisted added: “Ethiopian Airlines have firmly established themselves as the Best Airline in Africa by winning this award for the fourth consecutive year. It is a strong recognition for both the management and all of their front-line staff who contribute to the success of the carrier's customer experience.”

 

The World Airline Awards were introduced in 1999 to provide a global customer satisfaction study. Travellers across the world vote in the largest airline passenger satisfaction survey to decide the award winners. The awards are referred to by media around the world as the "Oscars of the aviation industry”. 

 

Over 100 customer nationalities participated in the survey, with the 2021 Awards based on 13.42 million eligible survey entries counted in the final results.-TradeArabia News Service