Air India Express has received a 4 Star World Airline Rating from Skytrax after its first full audit, marking a milestone in its ongoing transformation of guest experience and service standards.

The rating places the airline among a select group in India and West Asia and just one step below Skytrax’s 5 Star elite category.

Skytrax awarded the rating based on consistent performance across onboard service, airport experience, and operational quality, noting strong alignment with customer expectations and professional cabin service delivery.

The recognition comes amid a major expansion and modernisation of Air India Express, including the rapid induction of a fuel-efficient fleet now exceeding 100 aircraft, with a large share being new-generation planes.

The airline has also upgraded cabin interiors, seating comfort, and onboard services, including hot meal options.

Operating more than 500 daily flights, Air India Express connects 42 domestic and 17 international destinations across Asia, reflecting its growth into India’s second-largest airline by network scale in the low-cost and short-haul segment.

The airline also reported a significant rise in customer satisfaction, with its Net Promoter Score tripling to record levels, underscoring improved passenger loyalty and the success of its transformation strategy.

Commenting on the recognition, Nipun Aggarwal, Chairman, Air India Express, said, “Earning a 4‑Star Skytrax world airline rating in our very first audit is a meaningful validation of the transformation of our guest experience and the tremendous work our teams have delivered. In a short period, we have built scale with discipline, modernised our fleet, strengthened service delivery and clearly defined Air India Express as a value carrier in a class of its own. The guest advocacy, NPS and social media sentiment reassures us that our enhanced product and service proposition resonates with the aspirations of a new India that values choice, comfort and reliability. While this recognition is inspiring, the 4‑Star rating is not a destination, but a strong foundation as we continue to raise the bar for industry standards and deliver consistent, high‑quality experiences.” -TradeArabia News Service