dnata is expanding its accessibility services at Dubai International Airport (DXB), introducing upgraded mobility equipment, enhanced staff training and trials of emerging assistive technology to improve the airport experience for passengers with diverse accessibility needs.

The enhancements include three new ambulifts, 24 customised accessibility buggies and three sets of battery-operated wheelchairs. The company is also trialling autonomous wheelchair technology to explore options for supporting more independent movement through airport terminals.

The developments are being highlighted at AccessAbilities Expo 2026, where dnata is engaging with People of Determination, accessibility specialists and technology providers on inclusive travel solutions.

“Dubai’s ambition is to be a city where everyone can participate fully, and aviation has an important role to play in making that a reality,” said Jaffar Dawood, divisional senior vice president for UAE airport operations at dnata.

He said the company was investing in people, equipment and technology while working with airport stakeholders to make travel more accessible and inclusive.

Upgraded Mobility Equipment

The three new ambulifts feature improved stabilisation systems, redesigned cabin ergonomics and more precise lifting mechanisms. The high-capacity units are intended to improve safety, reliability and comfort when transferring passengers between aircraft and terminals during boarding and disembarkation.

The 24 customised accessibility buggies accommodate a wider range of passenger requirements, including those travelling with personal mobility aids.

Meanwhile, the battery-operated wheelchairs feature a stackable design to improve storage and deployment efficiency. Their powered functionality is intended to support smoother transfers across longer distances within the airport.

dnata is also assessing autonomous wheelchair technology as a potential addition to its Accessible Travel services. The technology is designed to help passengers move more independently through airport environments.

Training and Passenger Support

dnata assists approximately two million passengers annually at DXB who require mobility or other accessibility support.

Alongside equipment upgrades, the company has introduced Signature Service Style training for frontline teams, focusing on communication, situational awareness and personalised customer care. More than 3,500 employees have completed dedicated training on hidden disabilities.

Support measures include coordination with airport partners to facilitate access to priority lanes, sensory-considerate areas and Assisted Travel Lounges where required. Staff also recognise the Sunflower lanyard, which helps people with non-visible disabilities discreetly indicate that they may need additional time or assistance.

Hearing loop systems are available at 10 service touchpoints across Terminals 1, 2 and 3 to support communication with passengers with hearing impairments.

Passengers can request accessibility assistance through their airline when booking or before travelling. The services are provided free of charge, with advance notification recommended.

Rebranding for Inclusive Travel

dnata has renamed its Special Handling department Accessible Travel, reflecting a broader service offering beyond wheelchair assistance and aligning with international accessibility terminology. A refreshed uniform for frontline teams is also intended to improve visibility, comfort and approachability.

Through the oneDXB community, dnata works with airlines, service providers and government stakeholders to coordinate improvements across the passenger journey, from terminal arrival to aircraft boarding.

The programme forms part of the company’s efforts to address a wider range of accessibility requirements through improved equipment, staff training and technology, while supporting a more consistent airport experience for passengers with disabilities and other assistance needs. -TradeArabia News Service