Expansion of the mobile devices market in the Middle East and the availability of contextual information about a customer via mobile applications will change how call centres serve customers in the region, said a report.
Bharti Airtel said it was confident of growing its high-speed mobile data business and turning around its struggling African operations after reporting a bigger-than-expected fall in fiscal second-quarter profit, its seventh consecutive quart
Emerging markets will account for 60 per cent share of mobile market by 2013 and 80 per cent of people browsing the Internet will do so via a mobile phone, according to a research by UK-based Informa Telecoms & Media.
The key markets i
The Middle Eastern mobile market presents greater revenue opportunities than markets in Europe when taking into account its size and spending power.
This was reveaed in the report, The Middle Eastern mobile market: trends and forecasts 200