Saturday 25 November 2017
 
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Dubai Trade implements ISO standard at customer contact centre

Dubai Trade, the single window for cross-border trade and a DP World company, has implemented the ISO 18295-1:2017 standard in its Customer Contact Centre. It is one of the first organisations in the world to implement the standar

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City Centre Ajman introduces new services

There are more reasons to shop, eat and play at City Centre Ajman now with a range of new services introduced to enhance the customer experience. The mall, owned and operated by Majid Al Futtaim – the leading shopping mall,

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Swiss-Belhotel joins Gulf Air's loyalty programme

Swiss-Belhotel International has joined Gulf Air’s FalconFlyer programme, awarding the national carrier’s FalconFlyer members 200 miles for every night’s stay at participating Swiss-Belhotel properties. Making th

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KLM first airline with verified WhatsApp business account

WhatsApp and KLM Royal Dutch Airlines have started a unique test for a new service on WhatsApp. KLM now offers customers around the world booking confirmation, check-in notification, boarding pass, flight status updates and asking

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Gulf Craft sells passenger vessel to Tonga customer

UAE-based Gulf Craft, a major manufacturer of luxury yachts and fibreglass boats, has announced the sale of a passenger vessel, a Touring 36, to a buyer in the remote Polynesian country of Tonga. Erwin Bamps, chief executive offic

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Emirates Islamic unveils new tech for customer security

Emirates Islamic, one of the leading Islamic financial institutions in the UAE, has announced that it has introduced blockchain technology into its cheques as a fraud prevention measure. Termed ‘Cheque Chain’, Emirates

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BA reaffiirms regional commitment with enhanced services

British Airways, the UK’s flagship carrier, recently announced plans to boost its customer experience in the Middle East by investing in increased excellence and quality across all cabins and on-the-ground services. “W

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Hilton appoints chief customer officer

Global hospitality group Hilton has named Jonathan (Jon) Witter as the new chief customer officer. In this newly created role, he will oversee the global brands, marketing, loyalty and partnerships, IT and strategy teams. This new

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Sheikh Mohammed launches Customers’ Happiness Factory

The UAE's government entities should be the best in the world in term of the services they provide within two years, said Vice President and Prime Minister of the UAE and Ruler of Dubai His Highness Sheikh Mohammed bin Rashid Al Maktoum laun

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Sabre helps Emirates enhance traveller experience

Sabre Corporation is supporting Emirates airline with industry-leading technology that personalises the travel experience for consumers by enabling them to easily purchase a range of customised fares.   Sabre and Emirates hav

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