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Batelco introduces new contact centreBatelco, Bahrain’s leading telecommunications company, has invested in a powerful new operations platform for its Contact Centre. The new system offers faster response time using the More… |
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Staff retention 'key to contact centre growth'Bahrain's booming contact centre industry can improve its service levels if the staff retention problem is corrected, said an industry report. Customer service agents in call centres represent the most significant expense of the industry, More… |
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Tamkeen, Silah sign training, hiring dealTamkeen, Bahrain’s labour fund, signed an agreement with Silah Gulf (Silah), a leading contact centre services provider, to train and employ 100 Bahraini secondary school and university graduates in the company. The agreement is part of Ta More… |
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NBAD opens women-staffed contact centreThe National Bank of Abu Dhabi (NBAD), a leading bank the UAE, has launched a contact center in Al Ain, which is managed and staffed entirely by Emirati women. NBAD’s inauguration of the new contact centre is in line with its strategy to r More… |
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Al-Futtaim wins Dubai DED contractThe Department of Economic Development (DED) in Dubai has awarded a contract to Al-Futtaim Technologies, one of the region’s leading systems integrator based in UAE, to implement an advanced contact centre solution. The DED move is aimed a More… |
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Interactive Intelligence buys African reseller assetsInteractive Intelligence Group, a global provider of unified IP business communications solutions, has inked a deal to purchase select contact center assets of its South African-based reseller Atio Corporation. Headquartered in Indianapoli More… |
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Mashreq launches SME contact centreMashreq, one of the UAE’s leading financial institutions, has announced the launch of a dedicated contact centre for small and medium enterprises (SMEs). The centre will facilitate service queries such as account maintenance, updating trad More… |
Gulf Air contact centre goes 24/7Bahrain national carrier Gulf Air said its Worldwide Contact Centre's service will be available round-the-clock. The move comes as part of its efforts to expand and provide enhanced customer service. Customers can now reach the conta More… |
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Bahrain to set up first contact centreA plan to build Bahrain's first National Contact Centre, creating 200 jobs for Bahrainis, was announced. The aim is to improve public access to government departments by providing a range of services under one roof - including information More… |
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Zain opens hitech centre in BahrainZain Bahrain has introduced the first face-to-face video contact centre in the kingdom. "Our contact centre fields many calls every day, dealing with customer enquiries and handling product information and bill payments," said contact cen More… |
