Saturday 22 September 2018
 
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customer service

Majid Al Futtaim steps up customer service

Majid Al Futtaim, a leading shopping mall and leisure pioneer across the Middle East, Africa and Asia—has enhanced customer services at its Northern Emirates City Centres to make shopping more convenient for residents and tourists.

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RakBank deploys AI chatbot for customer service

RakBank has recently introduced a cognitive chatbot that allows bank employees to interact with an AI-powered IBM platform to help them answer questions, find solutions or quickly route pending requests to human advisors.  Us

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Dubai’s RTA launches 24/7 smart service centre

Dubai’s Roads and Transport Authority (RTA) launched a Smart Customers Service Centre that operates 24/7; the first of its type across Dubai Government.  The opening of the Centre, which is located within the domain of

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Now Health launches 24x7 service hub in Dubai

Now Health International Group, a leading international private medical insurance (IPMI) provider, has enhanced its operating model to deliver a new 24/7 flexible service hub in Dubai, UAE as part of its ongoing global expansion plans.

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25pc of customer service ops to use virtual assistants

Twenty-five per cent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two per cent in 2017, according to research and advisory

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DLD opens real estate customer service centre

Dubai Land Department (DLD) has launched a new real estate customer service centre titled Cube, which gathers 15 service centres under one roof and completes procedures in one day instead of 10. Cube has been established in collab

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Samsung Gate service launched in Egypt

Samsung Electronics Egypt recently launched a first-of-its-kind initiative in the country to offer customer service options specifically tailored for customers with special needs.  Samsung Gate provides free pickup and delive

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UAE banks group launches customer service drive

The UAE Banks Federation (UBF) has announced that it has secured the support of the Central Bank for its initiative that aims to develop a unified framework to handle customer complaints, a report said. The UBF is a professional b

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Boeing Global Services begins operations

Boeing has launched its third major business with Boeing Global Services beginning operations alongside Commercial Airplanes and Defence, Space & Security. This new dedicated services business focuses on the needs of governmen

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Boeing Global Services begins operations

Boeing has launched its third major business with Boeing Global Services beginning operations alongside Commercial Airplanes and Defence, Space & Security. This new dedicated services business focuses on the needs of governmen

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