Wednesday 1 July 2015
 
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customer service

Nissan records its highest sales growth in Saudi

Nissan sold a total of 61,806 vehicles in Saudi Arabia last year with a market share of 7.2 per cent reflecting a 141.7 per cent growth year-on-year compared to 2013, which also marked the company’s highest growth rate in the kingdom.

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Batelco wins key customer service award

Bahrain’s leading communications solutions company Batelco was presented with the Best CEM (Customer Experience Management) Brand award at the 4th CEM in Telecoms: Middle East Summit awards ceremony held in Dubai recently.  &nb

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UAE banks ‘not meeting customer needs’

Banks in the UAE are not meeting customer expectations, according to a recent study by TNS, a leading global custom market research organisation. The study looked closely at the services offered by corporate banks with the outcome

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Customer service ‘falling below expectations’

The most frustrating aspect of customer service is dealing with service representatives who are not adequately prepared to resolve the issue at hand, a report said. While 95 percent of consumers believe that there is a sufficient

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UAE’s TRA, Du meet over operator services

The UAE’s General Authority for Regulating the Telecommunications Sector (TRA) recently discussed the quality of services provided by licensed operators with Dubai-based telco Du at the former’s headquarters in Abu Dhabi.

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Bahrain airport seeks passenger ratings

Bahrain Airport Company (BAC) has launched a new initiative to gauge passengers' satisfaction levels with facilities and services provided at Bahrain International Airport (BIA). The 'HappyOrNot' kiosks at the departur

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Euro Motors deploys EICR to lift customer service

Euro Motors, the official BMW Group importer in Bahrain, has implemented the latest EICR (Easy Interface Card Reader) technology across its BMW Group showroom in a move to enhance customer service experience. The new EICR system i

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Silah Gulf shares experiences at Dubai summit

Silah Gulf, an award winning business process outsourcer (BPO) and leading customer experience solution provider in the GCC, provided an insight into its experiences and the opportunities in the sector at a key summit in Dubai. Th

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Silah Gulf shares experiences at Dubai summit

Silah Gulf, an award winning business process outsourcer (BPO) and leading customer experience solution provider in the GCC, provided an insight into its experiences and the opportunities in the sector at a key summit in Dubai. Th

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Service Hero names nominees for top award

Service Hero, Kuwait’s only annual customer satisfaction index, today revealed the top three companies nominated in each of the 16 industry categories, based on customers’ feedback and insight provided during the six month-long asses

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