Abu Dhabi Health Services Company (Seha) has won the 2013 European Award for Best Practices in the Platinum Category in recognition of its accomplishments in customer satisfaction and results in quality management.
This award is o
DHL Express Qatar bagged two major honors for its customers and call center services at the recent EMEA Contact Center World 2013 conference in Vienna.
The company received the silver awards for ‘Best Customer Service EMEA 2
Tamkeen opened its new Customer Service Centre at Seef Mall today, under the patronage of its chairman Shaikh Mohammed bin Essa Al Khalifa.
The opening of the centre comes as part of Tamkeen’s efforts to enhance channels of
Roughly 33 per cent of Mena consumers now make online purchases and industry analysts expect e-commerce in the region to reach an estimated $15 billion in 2015, an industry expert said.
Even retail chains with established physical
An array of services offered by the Roads and Transport Authority’s (RTA) are going online next month to enable customers have their transactions done more efficiently and easier than ever before, said a top official.
Expansion of the mobile devices market in the Middle East and the availability of contextual information about a customer via mobile applications will change how call centres serve customers in the region, said a report.
Renault Middle East has launched a first of its kind digital platform in automotive industry in the region featuring exclusive and personalised services for Renault owners.
My Renault (myrenault-me.com), offers customers preferent
Standard Chartered recently introduced a new service across six of its branches in the UAE that guarantees teller service within an eight minute time frame.
The ‘8-minute teller service guarantee’ will be rolled out to
Rotana, a leading hospitality management company in the Middle East and Africa region, will be piloting a new video-enabled contact center service from leading IT services provider Avaya for existing and potential guests.
The Abu Dhabi National Exhibitions Company (Adnec) has won the Sheikh Khalifa Excellence Award, Gold Category in customer services.
Adnec was granted this accolade, held in its 11th edition under the patronage of General Sheikh Mohammed