Service Hero, Kuwait’s only annual customer satisfaction index, today revealed the top three companies nominated in each of the 16 industry categories, based on customers’ feedback and insight provided during the six month-long asses
Bahrain’s Tele-communications Regulatory Authority (TRA) has signed a two-year contract with Silah Gulf, a customer service solution provider.
Under the contract, Silah will provide response services to inquiries and complai
Batelco, a leading telecom services provider in Bahrain, has introduced Hindi language to its interactive voice response (IVR) Customer Contact Centre, to enhance support services for its Indian customers.
Through the Hindi IVR, c
Dubai Health Authority (DHA) has launched a new customer service initiative, aiming to provide a high level of customer satisfaction and a pleasant hospital experience to its patients and family members.
The initiative known as &l
Abu Dhabi Health Services Company (Seha) has won the 2013 European Award for Best Practices in the Platinum Category in recognition of its accomplishments in customer satisfaction and results in quality management.
This award is o
DHL Express Qatar bagged two major honors for its customers and call center services at the recent EMEA Contact Center World 2013 conference in Vienna.
The company received the silver awards for ‘Best Customer Service EMEA 2
Tamkeen opened its new Customer Service Centre at Seef Mall today, under the patronage of its chairman Shaikh Mohammed bin Essa Al Khalifa.
The opening of the centre comes as part of Tamkeen’s efforts to enhance channels of
Roughly 33 per cent of Mena consumers now make online purchases and industry analysts expect e-commerce in the region to reach an estimated $15 billion in 2015, an industry expert said.
Even retail chains with established physical
An array of services offered by the Roads and Transport Authority’s (RTA) are going online next month to enable customers have their transactions done more efficiently and easier than ever before, said a top official.
Expansion of the mobile devices market in the Middle East and the availability of contextual information about a customer via mobile applications will change how call centres serve customers in the region, said a report.