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Dewa launches smart app for customer service

DUBAI, December 15, 2019

Dubai Electricity and Water Authority (Dewa) has launched its smart app on the Huawei store to give customers a seamless experience by combining several steps and reducing the hassle of searching and browsing.

On logging in, customers can immediately view all Dewa’s services, such as activation of electricity/water move-in), deactivation of electricity/water (Move-out), bills payment, getting the Green Charger Card, easy payment, request for a clearance certificate, deposit refund, among other services.

“The strategic partnership with Huawei, which is a global leader in telecommunications and information technology, has resulted in many important achievements supporting Dewa’s efforts to achieve promising government strategies to make customers happy. We spare no efforts in adopting the latest technologies to enhance our achievements. We have maintained our top position in the large Dubai Government entities category for the second consecutive year with a score of 95%, according to Smart Dubai's Happiness Index,” said Saeed Mohammed Al Tayer, MD & CEO of Dewa.

“Dewa’s efforts are focused on entering the race for the future, in line with promising government strategies that aim to employ the Fourth Industrial Revolution’s technologies such as Artificial Intelligence to provide state-of-the-art smart services and solutions,” said Marwan bin Haidar, executive vice president of Innovation and the Future at Dewa.

“Dewa collaborates with national and international companies to exchange solutions, experiences, and best practices in innovation and digital transformation. Our smart app on Huawei store will encourage our customers to use their smartphones to facilitate transactions and shorten the time and effort needed. This aligns with Dewa’s strategy to achieve customer happiness,” added bin Haidar.

Dewa has recently revamped its smart channels after extensive research based on customer usability and their needs. The research focused on advanced smart channel information engineering. The services are grouped according to the category of users: customers, project creators, partners, suppliers, students, government organisations, and job seekers. The new website also follows the best international standards for accessibility to provide a better experience for people of determination. – TradeArabia News Service




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