DHCC launches patient rights campaign
Dubai, October 4, 2010
Dubai Healthcare City (DHCC), a member of Tecom Investments, has announced the launch of its new 'Patients’ Rights Campaign and Charter' to increase public awareness on their rights and responsibilities in healthcare.
The campaign was launched with the support of the Customer Protection Unit (CPU) and DHCC’s regulatory body - the Center for Healthcare Planning and Quality (CPQ), which are responsible for safeguarding patient rights and healthcare standards at DHCC.
This coincides with the launch of a new DHCC website that enables the public to search for doctors by over 60 specialties, 30 languages, 50 insurance providers, said a senior official.
'We are committed to providing the public with accessible and relevant information to help them make intelligent decisions about their healthcare,' said Dr Ayesha Abdullah, executive director, DHCC.
'We know from patients and healthcare professionals at DHCC that people want clear information about different healthcare providers and services, as well as information about what languages physicians speak, the qualifications they have and the insurance facilities that are accepted. Our new website provides this information at the click of a few buttons,' she explained.
The portal also lists their qualifications – ensuring transparency in information about the physicians that are practicing at DHCC. In addition, as part of increasing dialogue about healthcare, DHCC has established a presence through Facebook and Twitter (Links here Facebook/ Twitter), Dr Abdullah said.
'We know that the world of medicine and healthcare can be overwhelming to the public and knowing which specialist to see or deciphering medical terminology can be confusing. This is why we are highlighting our Patient Charter, which sets out clearly what rights patients have when it comes to healthcare,' she added.
These inlude the patients rights to have things explained to them in a way they understand, the right to confidentiality, equal treatment and to seek a second opinion,” Dr Abdullah explained.
The patient charter is available through DHCC’s clinics, hospitals and website, reflecting its commitment to patient care and safety, and to being a leading provider of healthcare in the region.-TradeArabia News Service