DMCA opens revamped customer service office
Dubai, July 9, 2013
Dubai Maritime City Authority (DMCA) has announced the official opening of its newly enhanced customer service office.
The new office features an integrated range of services, including issuing of marine driving licences, marine craft licenses, operating crew licenses and corporate licenses, in addition to other administrative services and approvals for maritime activities taking place in Dubai.
It will also be authorised to issue No-Objection Letters for navigational activities in the free zones and granting licenses for all types of businesses and activities within Dubai Maritime City.
The new office aims to address the maritime business requirements as per the best international practices and improve industry performance, productivity and competitiveness to meet the rapidly changing local, regional and international environment while providing fast, seamless and high quality services for end-users, said a DMCA statement.
The move is in line with DMCA’s commitment to boost the level of quality and services offered in Dubai and provide all marine licensing services, said a senior official.
“The maritime sector is a vital pillar to boost the local economy and therefore it is important to develop comprehensive strategies to support the ongoing efforts aimed at integrating maritime safety with operational efficiency along the coastline to ultimately develop a safe and well-developed maritime sector in Dubai,” remarked Ahmed Butti, the executive chairman of DMCA at the opening.
"The launch reflects the DMCA’s commitment to excel in customer service and promote competitiveness, sustainable development, innovation and creativity to offer promising investment opportunities to position Dubai as a leading regional and international maritime hub," he stated.
"The office is responsible for licensing commercial, tourist, recreational and traditional marine vessels, based on an integrated regulatory framework to make a difference in the maritime industry in accordance with best international practices and the highest standards of maritime safety and navigation," he added.-TradeArabia News Service