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UAE updates government services portal

Dubai, June 4, 2012

UAE has launched an updated version of integrated portal My Gov (mygov.ae) with the participation of about 40 federal government authorities.

The My Gov initiative aims to activate communication channels between customers and federal government authorities, enhancing their role in services development and excellence through suggestions and comments.

My Gov is an effective channel of communication that allows customers and employees to provide ideas and suggestions that can help in developing government services as well as implementing best practices.

In addition, it encourages a culture of creativity and excellence in order to achieve customer satisfaction in line with the government's efforts to improve the quality of life of UAE citizens and residents according to Vision 2021.

My Gov hosts 40 federal authorities that provide services and have direct interaction with the public representing a unified and reliable gate to deal with customers’ suggestions and remarks.

Abdullah Al Basti, executive director of Government Affairs Development in the Ministry of Cabinet Affairs, urged customers to take advantage of this unique communication channel by sharing their remarks and suggestion to improve government services.

He explained that My Gov has been updated to facilitate communication and procedures based on world’s best practices as well as achieving the strategic objectives of the federal government, especially in customer satisfaction.

Al Basti said that the portal aims to promote a culture of service excellence to customers, achieve government efficiency and develop the skills of human resources. – TradeArabia News Service




Tags: UAE | Dubai | Customer satisfaction | Portal | Government services | My Gov |

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