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SriLankan ‘Sathkara’ a hit with travellers

Dubai, November 23, 2008

‘Sathkara’ the special passenger welcome service of SriLankan Airlines, is proving to be a hit among travellers at Colombo’s Bandaranaike International Airport.

The service is in high demand among businessmen, corporates who want special treatment for their clients and other important persons, elderly Sri Lankans, and even tourists, said an official.

Sathkara provides a smooth, hassle free journey beginning with a personalised escort by a charming young ground stewardess throughout a person’s stay at Bandaranaike International Airport (BIA). It also ensures express check in, swift clearance of immigration and complimentary porterage in the airport, as well as a host of other services.

“Sathkara is a comprehensive service that is offered only by SriLankan Airlines at BIA. Passengers only need to walk up to the stewardess holding a sign with their names on it, and everything else is taken care of. Sathkara is especially popular among corporate houses which want their clients and other VIP’s to have a hassle-free journey,” stated Captain Milinda Ratnayake, head of service delivery at SriLankan.

The service is available 24 hours a day, 365 days a year at a nominal fee of $20 per passenger. Sathkara can be further personalised at a nominal additional charge with additional touches such as bouquets of flowers.

Sathkara, which means Caring in Sinhala, caters to special passengers who are arriving, departing or in transit. SriLankan’s friendly and efficient ground staff, who are globally known for their caring and warmth, provide the best service there is to offer.

Sathkara passengers travelling on Business Class are also hosted at SriLankan’s luxurious Serendib Lounge until their flight times, with its panoramic view of the airport, and wide range of luxury services.

SriLankan Airlines has won many global awards for its high standards in service. These include accolades from other airlines using BIA, where SriLankan provides all ground handling services, said a statement.-TradeArabia News Service




Tags: SriLankan Airlines | Flights | airport | Sathkara | passenger service |

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