King Abdulaziz International Airport has received two international accreditations from Airports Council International (ACI) World, recognising its customer experience and public health and safety standards.

The airport earned Level 4 Airport Customer Experience (CX) Accreditation, placing it among the world’s top 12 airports to achieve the distinction.

The accreditation was presented in Istanbul, Türkiye, and received by Jeddah Airports (JEDCO) CEO Mazen Johar.

The assessment evaluated eight areas, including customer understanding, strategy, measurement, operational improvement, governance, airport culture, service design and innovation, and collaboration with airport stakeholders.

King Abdulaziz International Airport also received Public Health and Safety Readiness (PHSR) Accreditation, confirming its preparedness against internationally recognised health and safety standards.

JEDCO said the achievements reflect its focus on improving passenger services, adopting global best practices and strengthening coordination among airport stakeholders. The initiatives aim to deliver a smoother, more innovative passenger experience across the airport. -TradeArabia News Service