Emirates Post has made value additons to its Express Mail Service - popularly called Mumtaz Post - such as free insurance, money-back guarantee and tracking facility.

The Mumtaz Post offers swift delivery of documents and parcels to over 100 countries through the global postal network and is considered quick and efficient for sending urgent business documents and general items of top priority at reasonable rates. 
 
’Mumtaz Post or EMS is a premium service that covers most parts of the globe through our relationship with postal corporations. We have fine-tuned the product to offer greater value for money and backed it up with new features,’ said Ibrahim Bin Karam, CEO of Emirates Post.

’A track-and-trace facility gives prompt information on delivery and the consignor is protected by a money back guarantee, subject to certain conditions.’

All items accepted by Mumtaz Post are insured (free of charge) against delay, loss and damage. In the case of loss or damage, the consignor will be paid up to a maximum of Dh15,000 ($4,084) per item.

Compensation of up to (and not exceeding) Dh20,000 per item may be paid for additional expenses, loss of market, reproduction costs and similar losses occurring as a result of delay, loss or damage.

The money back guarantee is not applicable if the item is returned by the customs from the destination country, if it is confiscated by the customs, if the address is wrong, if the delay is from the side of the destination country or if the item is detained by the destination country, it said.

Each item under Mumtaz Post bears a bar code which enables the sender to track it by SMS or through the Emirates Post website (www.emiratespost.ae). Items under Mumtaz Post can be deposited at any post office in the UAE at normal postal hours. - TradeArabia News Service