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Amazon unveils new AI assistant to reimagine the future of work

LAS VEGAS, December 6, 2023

Amazon Web Services, (AWS), an Amazon.com, has launched a new type of generative artificial intelligence-(AI) powered assistant that is specifically for work and can be tailored to a customer’s business at the AWS re:Invent, its biggest cloud event of the year, in Las Vegas. 
 
Customers can get fast, relevant answers to pressing questions, generate content, and take actions - all informed by a customer’s information repositories, code, and enterprise systems, said the company in a statement.
 
Providing information and advice to employees to streamline tasks, Amazon Q can accelerate decision making and problem solving, and help spark creativity and innovation at work. 
 
Designed to meet enterprise customers’ stringent requirements, Amazon Q can personalize its interactions to each individual user based on an organization’s existing identities, roles, and permissions. Additionally, Amazon Q never uses business customers’ content to train its underlying models, it stated.
 
"Generative AI has the potential to spur a technological shift that will reshape how people do everything from searching for information and exploring new ideas to writing and building applications," remarked Dr Swami Sivasubramanian, the Vice President of Data and Artificial Intelligence at AWS. 
 
"AWS is helping customers harness generative AI with solutions at all three layers of the stack, including purpose-built infrastructure, tools, and applications. Amazon Q builds on AWS’s history of taking complex, expensive technologies and making them accessible to customers of all sizes and technical abilities, with a data first approach and enterprise-grade security and privacy built-in from the start," he added.
 
Generative AI chat applications have captured the public’s imagination and helped people understand what is possible, but there are still barriers that prevent people from using these solutions at work. 
 
Specifically, these chat applications do not know an organization’s business, data, customers, operations, or employees—the work they do, who they interact with, what information they use, and what they can access.
 
Trained on 17 years of AWS knowledge and experience, Amazon Q transforms the way developers and IT professionals build, deploy, and operate applications and workloads on AWS. 
 
Customers can access Amazon Q through a conversational interface from the AWS Management Console, documentation pages, their IDE, and over Slack or other third-party chat apps.
 
According to him, Amazon Q is an expert on patterns in the AWS Well-Architected Framework, best practices, documentation, and solution implementations, making it easier for customers to explore new services and capabilities, get started faster, learn unfamiliar technologies, architect solutions, troubleshoot and upgrade applications.
 
Organizations are sitting on vast amounts of information spread across multiple documents, systems, and applications. 
 
From finance and human resources to marketing and sales, employees across every organization collectively spend hours every week searching internal sources for information, piecing together analyses, writing reports, building presentations, or adapting content for different customers or audiences, said Dr Sivasubramanian. 
 
"Generative AI can help solve these challenges, but the general-purpose solutions available today are not connected to internal resources and do not understand a company’s existing identities, roles, and permissions to determine which resources an employee should have access to for their work," he added.-TradeArabia News Service



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