Silah Gulf recently received a delegation comprising representatives of 15 member states of the UN at its Manama premises and headquarters of the National Call Centre.

The purpose of the UN visit was to see first-hand the National Contact Centre operation and to learn about its experiences in supporting Bahrain’s e-government services. The visit also gave Silah Gulf the opportunity to showcase the advanced level of customer experience the National Contact Centre offers to the citizens of Bahrain, a statement said.

Silah Gulf is a leading customer experience solutions provider in the region using cloud computing technology, best in class consultancy and training, and providing world class outsourcing services, it said.

The UN delegation was received by Ricardo Langwieder-Görner, CEO and other top executives at Silah Gulf.  

Langwieder-Görner said he was extremely proud to welcome the UN visitors and show them the National Contact Centre.  

The NCC opened in 2009 with just a few seats supporting limited services and now employs over 70 Bahrainis providing 24x7 support to over 300 government services and ministries, and has a very aggressive 12-month growth strategy, he added.

Uniquely, the NCC also operates a video calling service for the hearing impaired, which was recently launched in collaboration with the Bahrain Deaf Association.  

During the visit,  Langwieder-Gorner delivered a comprehensive presentation of the National Contact Centre’s services to the public and private sectors within Bahrain, in addition to the companies’ future strategies.
 
The presentation also highlighted Silah Gulf’s plans to expand and develop partnerships with local governmental and private sector organisations during the upcoming phase.

In addition, Silah Gulf seeks to expand its services in the countries of the Gulf Cooperation Council (GCC) and increase its market share with a goal to offer international services and become a leading customer experience solutions provider, the statement said.   – TradeArabia News Service