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Binmahfouz... 'Elaf Group is commited to offering seamless customer service'

Elaf Travel launches B2B online platform

JEDDAH, August 23, 2015

Saudi-based Elaf Travel & Tourism Company has launched an online business-to-business (B2B) trading platform connecting the entire Elaf network, establishing a virtual marketplace of all travel-related businesses.

The B2B portal is a one-stop shop that helps the team to deliver services in a much convenient and efficient manner. It gives individuals a quick and easy access to competitive rates offered by more than 500,000 hotels worldwide, over 150 international airlines, and 1,000 international tour operators. Additionally, the platform will showcase all special offerings on car rentals, sightseeing trips, travel insurance and other ancillary services.

With its superior technology, ease of navigating and prompt online support, the B2B online platform will allow individuals to customise their vacation planning by using a shopping cart for services such as airline tickets, hotels, transfers, and sightseeings, to name a few. The B2B online platform is also equipped with the latest security systems to make the payment methods safe, secure and reliable.

Mohammed M S Binmahfouz, vice president Travel Tours and Hajj Umrah, Elaf Travel & Tourism Company, said: “The B2B platform has varied functions and features which would enable individuals to track, modify and update their travel plans. An automatic e-mail will be sent to the registered e-mail address after any change. All modifications are stored in the booking history which can be viewed anytime. The B2B online platform is Elaf Travel & Tourism Company’s commitment to offer seamless customer service to all its clients, keeping in mind the increased usage of technology and automation in the travel industry. Our business-to-customer portal will be launched soon followed by a mobile application.”

Elaf Group also manages a selection of fine hotels across Makkah Al Mokarama such as the Elaf Al Mashaer, Elaf Al Salam, Elaf Ajyad, Elaf Bakkah, Elaf Kinda and Elaf Mina. The Group also offers its finest hotel services in Al Madina Al Monawara through the Elaf Taiba, Elaf Al Bustan and Elaf Al Nakheel. It runs a five-star hotel in Jeddah at the Red Sea Mall as well. – TradeArabia News Service




Tags: Saudi Arabia | Elaf | b2b |

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