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Mahfouz...'We aim to meet our customers' needs'

Elaf opens new all-female staffed call center in Jeddah

JEDDAH, March 28, 2018

Elaf Group, a leading tourism and hospitality group in Saudi Arabia, has opened a new all-female staffed call centre in Jeddah as part of continuing efforts to provide Shari'a compliant travel, tourism and hospitality services to all its customers.

The new facility has been inaugurated to allow customers easy access to key services like hotel network e-booking, customised packages and exclusive offers and promotions. The move is seen as a key driver in helping address the needs of Hajj and Umrah pilgrims by helping them arrange for a fully planned pilgrimage- an end-to-end package that can help enhance the spiritual experience.

Ziyad Bin Mahfouz, CEO, Elaf Group, said: “We are proud to announce the opening of this new call centre facility, which demonstrates our continuing efforts to expand our customer communication services, strengthening our ties through better communication between our clients and our hotels. Through this new facility, we aim to meet our customers' needs and expectations. The Elaf Group remains steadfast in its commitment to provide our customers with a diverse range of high-quality services and contribute to the growth of the hospitality and tourism sectors, which falls in line with the objectives of Saudi Arabia's Vision 2030 to promote tourism, specifically religious tourism and increase the industry's economic role in the country's move towards development.

Elaf enjoys extensive local and international expertise in hospitality and hotel management. The Elaf Group currently owns and operates 13 hotels spread out across key locations like Jeddah, Makkah and Madinah. - TradeArabia News Service

Tags: Jeddah | Female | call | centre | group | Elaf |

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