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Psilog to offer excellent customer experience

Dubai, July 4, 2011

Psilog International, a regional value added distributor (VAD) and authorised service centre for Psion solutions in the Middle East, said it aims to raise the bar by offering excellent customer experience.

The move by Psilog to focus on boosting its value added services to the channel comes at a time when the mobile market in the Middle East has stabilised and in turn catapulting demand for handheld devices.

Psilog will be beefing up its value add services offering with the aim of improving the overall customer experience by providing channel partners superior quality of service and support locally, said a senior official.

“These mobile computing solutions help in achieving improved productivity and greater efficiency at a lower cost. It’s for this reason that the company is upping the tempo in the area of value added services all in an effort to equip and support our channel better,” noted Ajay Singh Chauhan, CEO, Psilog International

According to him, the mobile market in the region is stable and has continued to improve especially with respect to radio data terminals and security.

"Post the global economic shakedown of 2009, the security portfolio of Psilog has benefited immensely and Dubai in particular has started focusing on the trade aspect of business, thereby having a huge impact on logistics in various port operations in the Middle East and has in turn catapulted the demand hand held solutions," he added.

Anticipating growth, Psilog has initiated new channel strategies that aim at empowering partners in terms of training, and comprehensive pre- and post-sales support.

It brings to the table an absolute range of solutions which complements the front-end hardware solutions with relevant back-end supporting software, bar coding and printing, said Chauhan.

“These mobile computing solutions help in achieving improved productivity and greater efficiency at a lower cost. It’s for this reason that the company is upping the tempo in the area of value added services all in an effort to equip and support our channel better,” he added.-TradeArabia News Service




Tags: Dubai | Psilog | customer experience |

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