Tuesday 19 June 2018

Ahmed Mahboob

Dubai RTA services to go online in June

Dubai, May 20, 2013

An array of services offered by the Roads and Transport Authority’s (RTA) are going online next month to enable customers have their transactions done more efficiently and easier than ever before, said a top official.

Ahmed Mahboob, director of customer service at the Corporate Administrative Support Services Sector of RTA, said the recent RTA’s shift comes along with other steps taken in earnest to move forward to the digital era for the delivery of optimum service.

“Customers of all segments of the society will be served through up-to-date tools that keep abreast of relevant world class standards,” said Mahboob, highlighting his department’s cooperation with other RTA arms, namely the Licensing and Traffic and Roads Agencies.

This means a large number of services provided in RTA’s customer service centers will be diverted into self-service channels, according to Mahboob.

Current customers will be forwarded to other alternative channels so they complete their transactions. These channels include RTA’s website (rta.ae), toll-free numbers and RTA’s branches through appointed agents, he added.

In addition, Mahboob referred to service providers such as Shamel, Wasel, Tasjeel, Tamam, Al-Mumayyaz as well as Internet websites of banks and affiliated ATM machines, bank customer care centers and Salik recharge machines.

The e-services will include the renewal of vehicles of less than three years of age exempted from the technical inspection, renewal of licenses of drivers younger than 21, application for driver/vehicle licensing certificate, request for seasonal parking cards (only for companies) in addition to requests for recharging Salik account.

Mahboob said the other various services will be currently delivered through customer care centers though will, temporality, be restricted to Al-Manara and Al-Tawar centers until the electronic transformation of the remaining centers is completed.

He concluded that e-channels will prove to be valuable for customers not least for sparing them the time and effort in finishing up with their transactions, thus relieving them from the need to physically visit the main centers. – TradeArabia News Service

Tags: customer service | Roads & Transport Authority | Online services | Dubai RTA |

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