Unifonic, a customer engagement platform, has announced the launch of its AI-powered chatbot at the Seamless Saudi Arabia 2023 event, which opened on Monday in Riyadh Front.

As a key player in the region's communications landscape, Unifonic takes centre stage at the two-day Seamless Saudi Arabia 2023, one of the largest events focusing on payments, fintech, retail, and eCommerce innovations, to showcase their game-changing platform and their latest innovations in Artificial intelligence and machine learning technology.

"At Unifonic, we believe in the transformative potential of AI to enhance customer engagement and deliver exceptional experiences,”said Unifonic COO Mohammed Sleeq.

“Our goal is to seamlessly integrate AI across our platform and solutions, facilitating effortless communication and creating personalized and effective interactions. By constantly innovating and refining our platform, we aim to exceed client expectations and deliver unrivalled value." he added

Unifonic is committed to pioneering innovative solutions that enhance customer relationships and elevate brand experiences, and Seamless is a great opportunity for industry professionals and tech enthusiasts to experience Unifonic’s new AI-powered chatbot, which is set to transform the landscape of customer experiences.

The Unifonic Chatbot leverages AI to collect and analyse behavioural patterns and human language, enabling precise interactions and engagement with customers.

It boasts multilingual capabilities, catering to users in English, Arabic, and Urdu, fostering inclusivity and accessibility. With its advanced decision-making abilities, the chatbot enables seamless connections between brands and customers, resulting in significant benefits for organisations such as being able to qualify leads, 24/7 support, increased cost optimisation and more.

Furthermore, it adheres to global best practices and industry standards, prioritising data privacy and security to instill user confidence and trust. The AI Chatbot is integrated with 100+ SaaS applications like HubSpot, Zid, Salla, Salesforce and more to help organisations automate business processes and offer a more connected experience. 

To enhance its capabilities even further, Unifonic has incorporated the Natural Language Understanding (NLU) module into the chatbot, allowing it to discern intent with greater precision and learn from user interactions with machine learning algorithms. This creates smart experiences that will improve all customer journeys.

Unifonic's AI Chatbot is not replacing human contact, it is designed to augment and empower it. By handling common inquiries and tasks, the chatbot allows human agents to focus on complex and value-added customer encounters. When the chatbot encounters an inquiry beyond its capabilities, it promptly transfers the interaction to a human agent, ensuring a seamless customer experience.

The acquisition of Sestek in 2022 further enabled Unifonic to enhance their AI offerings by adding market-leading voice recognition technology.

In addition to their AI Chatbot, Unifonic is showcasing a range of cutting-edge products and services at the event that elevate reliable customer engagement while upholding the highest standards of technological advancements. This commitment aligns with Unifonic's objective of supporting the Kingdom's vision, including Saudi Vision 2030 and the Smart Government Strategy, driving digital transformation across public and private sectors.

Established in 2006, Unifonic has solidified its position as a leading enterprise-grade, multilingual, and seamless omnichannel communications platform provider in the Middle East.

Its no-code, automation, and orchestration platform has transformed customer experiences across various sectors, enabling businesses to exceed customer expectations for seamless digital interactions. – TradeArabia News Service