Samsung Gulf Electronics today announced the availability of its exchange programme for Galaxy Note 7 owners in Bahrain.

This programme is in response to the recent announcement regarding isolated battery cell issue of the Galaxy Note7 device, the company said.

"While there have been only a small number of reported incidents, Samsung is taking great care to provide customers with the support they need through the Galaxy Note7 exchange programme. And, because customer safety is an absolute priority, Samsung has stopped sales of the Galaxy Note7," the company said in a statement.

“Samsung is taking a proactive approach to address customer needs around the Galaxy Note7,” said Ismail Yoon, president of Samsung Gulf Electronics. “We are encouraging customers to replace their Galaxy Note7 by taking advantage of our product replacement programme. The safety and satisfaction of our customers is Samsung’s top priority.”

For customers who have the Galaxy Note7 device, Samsung in Bahrain will voluntarily exchange their current device to a new Galaxy Note7 over the coming weeks till December 31, 2016 at multiple locations.

The locations are: Samsung Brand Shops in Bahrain City Centre, Seef Mall, Muharraq and Juffair Mall, Manama; and Samsung Experience Shops in Gosi Complex, Manama, and in Sultan Mall, Manama.

Until the new Galaxy Note7 stock arrives, a loan device will be provided as an option.

Further updates on the Galaxy Note7 exchange programme is available at the Samsung Gulf Electronics official website (www.samsung.com/ae).

Galaxy Note7 owners are advised to call Samsung Customer Service on 8000-4726 for any questions or concerns. - TradeArabia News Service